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{"id":439,"date":"2015-02-16T14:32:24","date_gmt":"2015-02-16T14:32:24","guid":{"rendered":"http:\/\/blog.cloudsms.com.ng\/?p=439"},"modified":"2015-10-23T16:08:54","modified_gmt":"2015-10-23T16:08:54","slug":"frequently-asked-questionsfaq-cloudsms-reliable-bulksms-service","status":"publish","type":"post","link":"https:\/\/blog.cloudsms.com.ng\/frequently-asked-questionsfaq-cloudsms-reliable-bulksms-service\/","title":{"rendered":"Frequently asked Questions(FAQ) – CloudSMS Reliable BulkSMS Service"},"content":{"rendered":"

FAQ for CloudSMS<\/p>\n

<\/p>\n

Have been trying to send bulk sms for the few days\u00a0 but couldn\u2019t?<\/strong><\/p>\n

\n
\u00a0What seems to be the issue you are experiencing have you recharged your account .Send mail to help@cloudsms.com.ng for instant feedback<\/li>\n<\/ul>\n
I have paid an amount of money to your CloudSMS account and my account has not been credited?<\/strong><\/p>\n
\n
\u00a0Have you ordered ? –\u00a0 NO, Ok\u00a0 Login to your CloudSMS account and click on BUY SMS, insert the amount of money you have paid inside the second box and click on send<\/li>\n<\/ul>\n
How do I add contact on my CloudSMS account?<\/strong><\/p>\n
\n
\u00a0Log in to your Account with your email and password<\/li>\n
Click on Add contact<\/li>\n
Click on click to add new group,it will show you a drop box,enter the name you will like the group to be called<\/li>\n
you save by clicking on save groups<\/li>\n
Then you Add the contact list you have created by going to add list to group,it will open a dialogue box for you to select what the numbers list for the group from where\u00a0 saved it.<\/li>\n<\/ul>\n
NOTE:\u00a0 Ensure the numbers are typed in a text file and that the numbers are separated with new line (one per line) or comma.<\/p>\n
\n
Select group name that you have created before from the select group drop down<\/li>\n
Click on the number separated by comma or number separated by new line option depending on how your numbers were separated<\/li>\n
Then you add to list<\/li>\n<\/ul>\n
How much is it per\u00a0 SMS?<\/strong><\/p>\n
\n
\u00a0N1.75 – N1.50 for users; \u00a0 N1.4 – N1.25 for resellers<\/li>\n<\/ul>\n
How can I be a reseller on CloudSMS\u00a0 platform?<\/strong><\/p>\n
\n
\u00a0Send an email to reseller@cloudsms.com.ng. You will be provided with more information on how be a reseller or contact us on 08179092255 for details.<\/li>\n<\/ul>\n
What are the various means of paying for bulksms unit on CloudSMS website<\/p>\n
\n
Internet banking transfer to any of our bank accounts<\/li>\n
Mobile Money Transfer to any of our bank accounts<\/li>\n
Fund your Account with Quickteller<\/li>\n
Fund your account with ATM transfer to any of our bank accounts<\/li>\n
Via Online payment<\/li>\n
Via ATM Machine transfer to any of our account<\/li>\n
Offline Payment using ATM Machine<\/li>\n
Payment via Paypal<\/li>\n
Payment with western union and money gram<\/li>\n<\/ul>\n
How do subscribers recharge their account?<\/strong><\/p>\n
\n
\u00a0First you register at http:\/\/cloudsms.com.ng\/register.php<\/li>\n
Secondly you place an order here <\/a>after you have logged in to your account<\/li>\n
Then you can recharge by making Payment\/bank Transfer to any of our account<\/a>s.<\/li>\n
\u00a0Also you can buy CloudSMS recharge voucher from Authorized dealer all over the country<\/a><\/li>\n<\/ul>\n
What is CloudSMS BulkSMS used for?<\/strong><\/p>\n
\n
\u00a0It allows you deliver SMS messages to multiple mobile numbers at once\u00a0 almost anywhere in the world.<\/li>\n<\/ul>\n
How do I use the CloudSMS Android App?<\/strong><\/p>\n
\n
\u201cCreate Groups\u201d<\/li>\n<\/ul>\n
This option allows a new Group name and input as many phone numbers as desired in a format\u00a0\u00a0\u00a0 such as 2348179092255,2348052257404. Never make the mistake of separating your phone numbers using the space bar. All numbers are only to be separated using a comma on the APP<\/p>\n
\n
\u201cBuy SMS\u201d<\/li>\n<\/ul>\n
Clicking on \u201cBuy SMS\u201d means you are ready to place an order online. It lets you enter the number of required units. For Instance 1000 Units of BulkSMS means 1 unit of message that can be sent to 1000 people.<\/p>\n
\n
\u00a0\u201cClick to Proceed\u201d by using your email address as the payee e.g. daniel@yahoo.com and you can pay using any of the Payment Methods convenient for you: Online transfer, Bank transfer, Bank deposit, ATM transfer etc.<\/li>\n
\u201cSender ID\u201d<\/li>\n
A Sender ID is simply the name of Sender. It could be your personal name, company name or any group name and shouldn\u2019t exceed 11 characters. Please note that only Alphanumeric Characters are allowed.<\/li>\n<\/ul>\n
<\/p>\n
Why is it N1.75 while others are selling for N1 ?<\/strong><\/p>\n
\n
\u00a0Because CloudSMS bulksms is reliable, and we don\u2019t double charge you like others do.<\/li>\n<\/ul>\n
What are the Benefits Of CloudSMS BulkSMS?<\/strong><\/p>\n
\n
\u00a0Instant and guaranteed delivery of messages<\/li>\n
Highly accessible anytime you want with a technology that is compliant with modern business needs<\/li>\n
No access fees, hidden charges or setup costs incurred on this service<\/li>\n<\/ul>\n
Who can subscribe to the CloudSMS Bulk SMS service?<\/strong><\/p>\n
\n
\u00a0Resellers and practically anybody that wants to instantly pass messages across to people via SMS can use our service, simply register for free.<\/a><\/li>\n<\/ul>\n
What happens when my bulksms unit is used up?<\/strong><\/p>\n
\n
\u00a0When you exhaust the SMS units in your account, you will NOT be able to send\u00a0 Bulk SMS until you purchase another bulksms recharge voucher\/pay for additional unit using our other means of account topup.<\/li>\n<\/ul>\n
What happens to my unit if I didn\u2019t use it?<\/strong><\/p>\n
\n
\u00a0Nothing will happen to your unit, it will still be intact<\/li>\n<\/ul>\n
Can I send Bulk SMS to international numbers?<\/strong><\/p>\n
\n
\u00a0Yes you can, at international.cloudsms.com.ng<\/a>\u00a0using your CloudSMS login details<\/li>\n<\/ul>\n
What happens when I attempt to send Bulk SMS to an invalid destination?<\/strong><\/p>\n
\n
\u00a0Anytime you attempt to send a Bulk SMS to an invalid destination or number,the message wont deliver to the recipient, and you may not be charged on CloudSMS<\/li>\n<\/ul>\n
How\u00a0 do I share my unit on CloudSMS account?<\/strong><\/p>\n
\n
\u00a0Login to your CloudSMS account and click on Share units<\/a><\/li>\n
Write the email of the person you want to share your unit with<\/li>\n
Write the amount of units to send<\/li>\n
And click on share credit<\/li>\n<\/ul>\n
What will be reward if am one of your reseller?<\/strong><\/p>\n
\n
\u00a0Your reward will be 10% discount on the voucher you purchase<\/li>\n
We would help you advertise your product on our website<\/li>\n<\/ul>\n
What other service do you provide apart from BulkSMS?<\/strong><\/p>\n
\n
\u00a0Web design<\/li>\n
Web hosting<\/li>\n
Training on web design<\/li>\n
Software Development<\/li>\n
LongCode and Shortcode services<\/li>\n
Mobile Apps development<\/li>\n
Digital Marketing<\/li>\n
ICT Consultacy<\/li>\n
Online Payment Integration<\/li>\n<\/ul>\n
Who do I contact for queries relating to my CloudSMS account?<\/strong><\/p>\n
\n
\u00a0You can contact CloudSMS Customer Care on issues and queries you may have on your account. You can also send a mail directly to support@cloudsms.com.ng\u00a0 with details on your account queries or issues<\/li>\n<\/ul>\n
If I pay now, how long does it take for my account to be credited?<\/strong><\/p>\n
\n
If you pay online, you’ll be automatically credited. If you pay via bank, immediately we get your text informing us of your payment, we will credit your account.<\/li>\n<\/ul>\n
What is the length of the sender ID?<\/strong><\/p>\n
\n
It’s eleven (11) characters including spaces. For example, the name GRACE TAIWO is 10 letters, the space in between the name makes it 11.<\/li>\n<\/ul>\n
How many sender’s ID can I use?<\/strong><\/p>\n
\n
It’s unlimited. You can use different sender IDs for different SMS you send.<\/li>\n<\/ul>\n
\u00a0Do you deliver two- or more page SMS fully?<\/strong><\/p>\n
\n
Yes, we do. However, your recipients’ phone type is also a factor in determining whether it will be fully delivered without showing “missing text.” This can be proved by the simple fact that even when someone sends you SMS from any of the networks in Nigeria, you sometimes get “missing text” telling you that there are still some texts yet to be delivered as part of the message. It usually gets delivered later.<\/li>\n<\/ul>\n
\u00a0How long is one page of SMS?<\/strong><\/p>\n
\n
One page of sms is 160 characters.<\/li>\n<\/ul>\n
\u00a0<\/b>How many numbers can I send SMS to at once?<\/strong><\/p>\n
\n
You can send to thousands of numbers at once.<\/li>\n<\/ul>\n
<\/p>\n
<\/div>\n